FAQ
Welcome to the Registrar's Office Frequently Asked Questions page for Keiser University students.
Here you will find answers to common questions, procedures for requesting documents, processing times, and associated costs. Click on each section to expand and view the information you need.
General Information.
The Registrar’s Office provides official documents related to your academic record, such as active letters, transcripts, enrollment verifications, and more.
Office Hours.
Monday to Friday: 8:00 AM – 5:00 PM.
Saturday: 8:00 AM – 12:00 PM.
Document Delivery – San Marcos.
Monday to Friday: 8:00 AM – 5:00 PM.
Saturday: 8:00 AM – 12:00 PM.
Document Delivery – Managua.
Mondays & Wednesdays: 3:00 PM – 5:00 PM.
Fridays: 1:00 PM – 5:00 PM.
Types of Documents to Request
- Active student letter.
- Graduation letter.
- Unofficial transcript.
- Official transcript.
- Diploma delivery.
How to Request a Document
Send an email to RegistrarsSM@keiseruniversity.edu with the following information.
- Full name.
- Student ID
- Personal identification
- Program
- Purpose (in the case of certificates)
- Delivery preference (San Marcos, Managua, Digital)
Important:
You must be financially clear to receive documents.
- Graduation Letter
- Diploma Delivery
Include proof of payment when applicable.
Delivery Time
- General documents: 24–48 business hours
- Diplomas for students in the Diplomado programs: approximately 3 weeks
- Diplomas for other programs: approximately 2 to 3 months
Costs
- Active student letter: C$91.5 / $2.5
- Graduation letter: No cost first time, then C$91.5 / $2.5
- Unofficial transcrip: No cost
- Official transcript: C$915.5 / $25
- Diploma replacement: C$1,465 / $40.
Below are the available payment channels:
🔗 Payment link: https://keiseruniversity.edu.ni/onlineform/paymentform.php
📞 By phone: Call the cashier at (505) 2535-2314 ext. 168
🏦 Bank transfer: BAC 357591023
** Please send us the transaction receipt when you send the email request.
Diploma Delivery Requirements
- Program must be completed
- Clear with Financial Aid office
- Clear with Bursar’s office
- Admissions file completed
- Graduation requirements completed
- Confirm clearance by sending an email to BursarsSanMarcos@keiseruniversity.eduand FANicaraguaOffice@keiseruniversity.edu, and copy to RegistrarsSM@keiseruniversity.edu with the following information:
- Subject: Request for financial clearance
- Full name
- Student ID
- Program
For further assistance, if you need more information about:
- Scholarships – please contact FANicaraguaOffice@keiseruniversity.edu
- Account statements – please contact BursarsSanMarcos@keiseruniversity.edu
- Technical assistance – please contact:
- San Marcos Campus: jose.espinoza@keiseruniversity.edu
- Managua Campus: lyzbeth.flores@keiseruniversity.edu or Kenneth.flores@keiseruniversity.edu
- Courses validations, transfer students, or graduation date – please consult with silvio.salazar@keiseruniversity.edu or benjamin.aguilar@keiseruniversity.edu
- Syllabus request – please consult with cecilia.paredes@keiseruniversity.edu
- Requests for active student ID cards or medical insurance cards – please contact: nestor.alvarez@keiseruniversity.edu or maria.montoya@keiseruniversity.edu
- Requests for graduate ID cards or internship information – please contact: harvey.morales@keiseruniversity.edu
