FAQ
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Aquí encontrará respuestas a preguntas comunes, procedimientos para solicitar documentos, tiempos de procesamiento y costos asociados. Haga click en cada sección para ampliar y ver la información que necesita.
General Information.
The Registrar’s Office provides official documents related to your academic record, such as active letters, transcripts, enrollment verifications, and more.
- Office Hours.
Monday to Friday: 8:00 AM – 5:00 PM.
Saturday: 8:00 AM – 12:00 PM.
- Document Delivery – San Marcos.
Monday to Friday: 8:00 AM – 5:00 PM.
Saturday: 8:00 AM – 12:00 PM.
- Document Delivery – Managua.
Mondays & Wednesdays: 3:00 PM – 5:00 PM.
Fridays: 1:00 PM – 5:00 PM.
Types of Documents to Request
- Active student letter.
- Graduation letter.
- Unofficial transcript.
- Official transcript.
- Diploma delivery.
How to Request a Document
Send an email to RegistrarsSM@keiseruniversity.edu with the following information.
- Full name.
- Student ID
- Personal identification
- Program
- Purpose (in the case of certificates)
- Delivery preference (San Marcos, Managua, Digital)
Important:
You must be financially clear to receive documents.
- Graduation Letter
- Diploma Delivery
Include proof of payment when applicable.
Delivery Time
- General documents: 24–48 business hours
- Diplomas for students in the Diplomado programs: approximately 3 weeks
- Diplomas for other programs: approximately 2 to 3 months
Costs
- Active student letter: C$91.5 / $2.5
- Graduation letter: No cost first time, then C$91.5 / $2.5
- Unofficial transcrip: No cost
- Official transcript: C$915.5 / $25
- Diploma replacement: C$1,465 / $40.
Below are the available payment channels:
🔗 Payment link: https://ku.edu.ni/onlineform/paymentform.php
📞 By phone: Call the cashier at (505) 2535-2314 ext. 168
🏦 Bank transfer: BAC 357591023
** Please send us the transaction receipt when you send the email request.
Diploma Delivery Requirements
- Program must be completed
- Clear with Financial Aid office
- Clear with Bursar’s office
- Admissions file completed
- Graduation requirements completed
- Confirm clearance by sending an email to BursarsSanMarcos@keiseruniversity.eduand FANicaraguaOffice@keiseruniversity.edu, and copy to RegistrarsSM@keiseruniversity.edu with the following information:
- Subject: Request for financial clearance
- Full name
- Student ID
- Program
For further assistance, if you need more information about:
- Scholarships – please contact FANicaraguaOffice@keiseruniversity.edu
- Account statements – please contact BursarsSanMarcos@keiseruniversity.edu
- Technical assistance – please contact:
- San Marcos Campus: jose.espinoza@keiseruniversity.edu
- Managua Campus: lyzbeth.flores@keiseruniversity.edu or Kevin.velarde@keiseruniversity.edu
- Courses validations, transfer students, or graduation date – please consult with silvio.salazar@keiseruniversity.edu or benjamin.aguilar@keiseruniversity.edu
- Syllabus request – please consult with cecilia.paredes@keiseruniversity.edu
- Requests for active student ID cards or medical insurance cards – please contact: nestor.alvarez@keiseruniversity.edu or maria.montoya@keiseruniversity.edu
- Requests for graduate ID cards or internship information – please contact: harvey.morales@keiseruniversity.edu